You can book a consultation from anywhere in Canada, because consultations happen in person or by video call, phone, text or email. Our office hours are Monday to Friday, 9 to 6 Pacific, which lands in the afternoon and evening for owners in the east. Texts and emails can be sent at any hour and are usually answered within one business day. Below you'll find the time conversion for each region and a short note on what owners there tend to bring to a consultation.
- YTYukon
- NTNorthwest Territories
- NUNunavut
- NLNewfoundland and Labrador
- BCBritish Columbia
- ABAlberta
- SKSaskatchewan
- MBManitoba
- ONOntario
- QCQuebec
- PEPrince Edward Island
- NBNew Brunswick
- NSNova Scotia
Our hours in your time zone
Our hours are fixed to Vancouver time, so the conversion depends on where you are. Use this table to pick a call time that works.
| Where you are | Our 9 a.m. to 6 p.m. Pacific is… |
|---|---|
| British Columbia (most of the province) | 9 a.m. to 6 p.m. |
| Yukon (no clock changes) | 9 a.m. to 6 p.m. in summer; 10 a.m. to 7 p.m. in winter |
| Alberta, Northwest Territories, western Nunavut | 10 a.m. to 7 p.m. |
| Saskatchewan (no clock changes) | 10 a.m. to 7 p.m. in summer; 11 a.m. to 8 p.m. in winter |
| Manitoba, central Nunavut | 11 a.m. to 8 p.m. |
| Ontario and Quebec (most), eastern Nunavut | Noon to 9 p.m. |
| New Brunswick, Nova Scotia, PEI, most of Labrador | 1 p.m. to 10 p.m. |
| Island of Newfoundland | 1:30 p.m. to 10:30 p.m. |
For owners in Atlantic Canada and Newfoundland, that overlap often works well: you can take the call after your own crew or staff have finished for the day.
West Coast and the North
British Columbia is home base, and the three territories share our western clock more closely than any other region.
- British Columbia. Owners from the Lower Mainland to the Interior and the North, with very different seasons and markets inside one province.
- Yukon, Northwest Territories and Nunavut. Small, far-flung markets where distance, supply costs and a short building season shape almost every growth decision.
The Prairies
Prairie owners often bring questions about serving wide rural areas from one city base, and about planning around long, cold winters.
- Alberta. Two large, competitive cities and a ring of fast-growing communities around them.
- Saskatchewan. Saskatoon and Regina, plus trading towns that serve large surrounding areas.
- Manitoba. A market centred on Winnipeg, with smaller regional hubs and some of the longest winters in southern Canada.
Central Canada
Ontario and Quebec hold the largest and most crowded markets, where the consultation question is often how to stand out rather than how to be found at all.
Atlantic Canada
The four Atlantic provinces share smaller, relationship-driven markets where reputation travels fast and a few customers can make or break a year.
- New Brunswick. Moncton, Saint John and Fredericton as three distinct centres, and a bilingual customer base.
- Nova Scotia. Halifax as the main market, with Cape Breton and the smaller towns behaving quite differently.
- Prince Edward Island. A compact island economy where tourism season and word of mouth matter a great deal.
- Newfoundland and Labrador. St. John's and the Avalon, a scattered rural market, and Labrador's own northern conditions.
What stays the same wherever you are
The format of the consultation doesn't change by region. You get the same free 30-minute first conversation, the same published rates on the pricing page, and the same person on the phone.
What changes is context. Each region page notes the provincial business registry, consumer protection office and workplace safety board, so you know where official answers live. Where it's relevant for home-service businesses, it also notes energy programs that shape customer demand, with the date we checked them. We link and summarise; we don't give compliance advice.
To get started from wherever you are, see the contact page for message templates, or read the preparation guide first.
Frequently asked questions
Do you work with businesses outside British Columbia?
Yes. The group is headquartered in Vancouver, but consultations are by phone and open to owners in all ten provinces and three territories.
My time zone is hours ahead of Pacific. When should I reach out?
Send a text or email whenever suits you; we reply during our hours, usually within one business day. For a live call, Atlantic owners can often use their own afternoon, which overlaps with our morning.
Do you know the rules in my province?
We know where to find them, and each region page links the business registry, consumer protection office and workplace safety board. We don't give legal or compliance advice; for that, speak to the regulator or a licensed professional.
Can a consultation be held in French?
Ask in your first message and we'll tell you honestly what we can offer. Consultations are normally held in English.